At Mu Luxembourg, we are committed to protecting the confidentiality of your personal data. This privacy policy explains how we collect, use, share, and protect your information when you use our website, make purchases, or interact with our services.
Who are we ?
Mu Luxembourg is a restaurant based in Luxembourg, located within the Sofitel Luxembourg Le Grand Ducal hotel, under the name Anama Copropriété FR sàrl. We are committed to maintaining the confidentiality of your personal information and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).
What information do we collect ?
When you use our site to order our products, we collect the following information:
- Personal information : Name, first name, email address, phone number, and home address.
- Payment information : Information related to your credit card, which you can save in your account for quick payment, is processed through our payment provider Stripe. We do not store your credit card information directly.
- Order information : Details of your order (products purchased, total amount, etc.).
How do we use your information ?
Nous utilisons vos informations personnelles dans les cas suivants :
- Order processing To process and manage your orders, including sending vouchers in PDF format via email.
- Sending communications To send you information related to your order, including invoices and order confirmations.
- Account management If you create a customer account, to allow you to save your payment information and facilitate future purchases.
- Customer service To respond to your inquiries and provide assistance.
How is your information protected ?
We implement appropriate security measures to protect your personal data from loss, misuse, and unauthorized access. We use encryption methods to protect sensitive information during transactions, and Stripe is used to securely manage your payments.
Sharing your information
We do not share your personal information with any other company, except in the following cases:
- Service providers : We share certain information with our service providers, including Stripe for payment processing. These providers are required to protect your data in accordance with data protection laws.
- Legal obligations : We may be required to disclose your information if the law demands it, such as to comply with legal requests from a government or judicial authority.
Use of cookies
We use cookies to enhance your browsing experience on our site. Cookies allow us to remember your preferences and analyze the use of our site in order to improve our services. You can manage cookie settings through your browser options.
Your rights
In accordance with the GDPR, you have several rights regarding your personal data:
- Right of access You can request a copy of the information we hold about you.
- Right to rectification : You can request the correction of your personal information if it is inaccurate.
- Right to erasure You can request the deletion of your personal data, subject to certain legal conditions.
- Right to object You can object to the use of your personal data for direct marketing purposes.
- Right to data portability You can request that your personal information be transferred to another data controller.
To exercise your rights, please contact us at the following address: boutique@muluxembourg.lu.
Data retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, tax, and accounting obligations.
Changes to this privacy policy
We reserve the right to modify this privacy policy at any time.
Contact
If you have any questions regarding this privacy policy or the processing of your personal data, please feel free to contact us at the following address: boutique@muluxembourg.lu
